BOQ // OPS COCKPIT // BRAD

DISPATCHES

3 ACTIVE / 1 EN ROUTE

JEAN-PIERRE LANDRY DSP-1412

ADDRESS2418 Chemin de Lafleche, Hawkesbury, ON

ISSUENew install: 1Gbps fiber drop, splice + ONT

TECHMarc Tremblay (Truck 02)

WINDOW13:00 - 16:00

EN ROUTE ETA 14:48

ELAINE WHITESIDE DSP-1413

ADDRESS71 Bay Street, Vankleek Hill, ON

ISSUEService call: intermittent dropouts on ONT-3

TECHJoel Beaupre (Truck 04)

WINDOW14:00 - 15:30

ON SITE 12 MIN ELAPSED

POIRIER FARMS LTD DSP-1414

ADDRESS14882 County Rd 17, L'Orignal, ON

ISSUEBusiness install: 2 ONTs, static IP, mesh

TECHMarc Tremblay (Truck 02)

WINDOW16:00 - 18:30

SCHEDULED IN 1H 28M

TICKETS QUEUE

12 OPEN / 5 SLA RISK

Hawkesbury Marina432 Front Rd, Hawkesbury

Full outage. Single ONT no link. Splitter suspect.

28M

JOEL B.

Theriault Pharmacy112 Main St E, Hawkesbury

PoS down. Loss spike on PON-04 last 3hr.

1H 12M

UNASSIGNED

Helene Bourgeois284 St Philippe, Alfred

Slow speeds, getting 280 on 1Gbps plan.

3H 04M

MARC T.

Robert Charette9 Albert St, Vankleek Hill

Wifi range complaint. ONT to mesh handoff.

5H 22M

UNASSIGNED

Diane Lacasse7 Maple Lane, L'Orignal

Billing question. Wants annual prepay quote.

1D 03H

BRAD

REVENUE

LAST 30 DAYS

$14,200

MRR / +3.05% MOM / $163 ARPU

INSTALLS THIS WEEK

3 DONE / 4 BOOKED

Jean-Pierre Landry
Hawkesbury / 1G
TODAY
Poirier Farms Ltd
L'Orignal / Biz 2G
TODAY
Sylvie Menard
Alfred / 500M
FRI
Cafe Riverain
Vankleek Hill / Biz 1G
FRI
Marc Boudreau
Plantagenet / 1G
SAT
Lucie Gagnon
Hawkesbury / 500M
SAT

UPTIME

30D ROLLING

99.97%

SLA TARGET 99.9% / 4 INCIDENTS

AVG RESPONSE

22MIN

CHURN WATCH // 2 ACCOUNTS

Helene Bourgeois (3 tickets in 14d, 1 escalated). Diane Lacasse (asked about annual + competitor mention in chat).